Cancellation & Refund Policy
1. General Policy
This Cancellation & Refund Policy (“Policy”) applies to all users of The Medzo platform, including patients, doctors, wellness providers, and corporate clients. By using the platform, you agree to the terms outlined below.
2. Tele-Consultation Services
2.1 Cancellation by User
- Users may cancel a scheduled tele-consultation up to 3 hours before the appointment time.
- Cancellations made within 3 hours of the appointment are non-refundable, as the doctor’s time is reserved.
2.2 Refunds for Tele-Consultations
- A refund is eligible only if:
- The doctor fails to join the consultation, and
- No alternative slot is provided within 48 hours.
- Refund will NOT be processed for late cancellations or no-shows by patient
- Refunds will be processed as:
- Original payment method upon written request (processing time: 7–10 working days).
3. Wellness Services (Yoga, Physiotherapy, Massage, Rehabilitation, etc.)
3.1 Session-Based Bookings
- Cancellations allowed up to 12 hours before the scheduled session.
- Late cancellations or no-shows are non-refundable.
3.2 Packages / Subscriptions
- Multi-session packages are non-refundable once the first session is used.
3.3 Diagnostics, Screening & Lab Services
- Diagnostic bookings are non-refundable once the sample is collected or the technician is dispatched.
- If the lab fails to conduct the test, a full refund or free re-test will be provided.
4. Corporate, Hospital & SaaS Services
- All B2B contracts follow the terms of the signed agreement.
- Subscription fees, onboarding charges, and SaaS platform fees are non-refundable unless explicitly stated in the contract.
5. Medical Tourism & Concierge Services
- Advance booking fees are non-refundable.
- Refunds for hospital packages depend on the partner hospital’s policy.
- The Medzo is not liable for third-party cancellations, visa issues, or travel disruptions.
6. Refund Processing Timelines
- Bank/UPI/Card refunds: 7–10 working days
- International payments: 10–15 working days
7. Situations Not Eligible for Refund
- Change of mind
- Incorrect booking by user
- No-show for appointments
- Delays caused by network issues on user’s side
- Services already delivered or partially delivered
8. How to Request a Cancellation or Refund
- Users can raise a request through:
- Email: support@manogatam.in, or
- Helpline: +91 9731116963
- Provide:
- Order/Booking ID
- Reason for cancellation
- Supporting documents (if applicable)
9. Policy Updates
- The Medzo reserves the right to modify this Policy at any time. Updates will be posted on the website with the “Last Updated” date.
- Let’s Connect
Have questions, partnership ideas, or feedback?
- +91 9731116963
- support@themedzo.com
Copyright © 2026. All rights reserved.